FAQ
Orders and payment
How do I place an order?
Select your products, add them to the cart and complete checkout by entering your delivery details. You will receive an email confirmation right away.
How can I pay?
We accept payments via PayPal — with an existing PayPal account or with a bank card through PayPal. We are working on adding direct card payment.
Do you issue invoices?
Yes. EngiBox EOOD is a VAT-registered company. Email us at contact@nidobaby.net with your billing details after your order and we will issue an invoice.
Shipping
How much does shipping cost?
Shipping is free on orders over €50. For orders under €50, shipping costs €4.90.
How long does delivery take?
Typically 2 – 5 working days via Econt or Speedy — to your address or to a courier office, at your choice. For bulky products (furniture, strollers) — up to 7 working days.
Returns
Can I return a product?
Yes — you have a 14-day right of withdrawal from the day of receipt. The product must be unused and in its original packaging. Full terms are on the Returns & Refunds page.
What if my product arrives damaged?
Contact us within 48 hours of receipt, attaching photos — we will replace the product or refund you.
Products
Are the products original?
Yes. We offer only original products from established European brands, supplied through official distributors for Bulgaria.